General Information

Using Our Website

We try to keep browsing within our web site as simple as possible. However, with the large quantity of products we offer and the range of manufacturers, size, colour , fuel type etc. you do need to be sure that any selection matches what you want.

Use the filters on the left-hand side of our catalogue pages to narrow your options and select from the listed results. The result can be sorted by price or manufacturer. We may top the page with some current special offers that may match your requirements.

Once you have found what you are looking for we ask you double check a few vital points. Is it the correct size? The correct colour? The correct gas or spin speed? If you are purchasing built in appliances we strongly recommend you double check the dimensions and that it is suitable to fit in your kitchen space to avoid disappointment. Please ensure you read out notes on built in appliances before you order.

When you are sure you have found the product you wish to purchase you should add it to your shopping basket using the highlighted button. Here we confirm the goods you have chosen. You can now make any changes by returning to our online showroom and adding more products, delete any products no longer required or once you are happy with your basket contents continue through the checkout.

Confirming Your Order

Once you are ready to buy the goods you have chosen click on the ‘go to check out’ button. During the checkout process we will ask you to once again check the order matches your requirements. At this point we will ask you to enter your personal details along with a delivery address you wish the good to be sent to. For security reasons and to help us prevent credit card fraud we can only delivery to an address registered with your chosen credit card. Once entered we will advise our standard delivery charges and you will then be diverted to a Opayo (formerly SagePay) secure server (SSL) where you can safely enter your payment card details. Once authorised your order is complete.

Our system will then email you confirming the transaction along with details of the payment made. Please check the details are correct and contact us immediately should this not be the case. Orders will be confirmed verbally by one of our sales representatives who will endeavour to advise of stock availability and expected delivery time scale.

Technical Information

We offer a vast range of the latest appliances from many different manufacturers. Whilst we try to offer accurate information about each individual product we may from time to time misplace this data where only a model number is show or some of the fitting dimensions are missing.

We would like to stress that we cannot accept liability for orders incorrectly delivered where they will not fit or do not operate as expected. We ask that to avoid disappointment you take steps to check this information with the manufacturer through their web sites or brochures.

Terms & Conditions of Sale

Our Web Site, www.optimumsales.co.uk, is operated by 71 Group Limited. These listed terms below and our ‘Terms & Conditions’ will apply to all your purchases of items from our Web Site, whether you are ordering online or by telephone. Please read these notes as well as our ‘Terms & Conditions’ link at the page footer carefully before placing your order.

NB: All appliances sold are intended for Domestic use only. Use of appliances for Commercial purposes will invalidate any warranty. We may change these terms from time to time. Please check them before you make a new purchase.

Your Agreement With Us

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email or by telephone. A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

Payment

You can pay for your order by Visa, MasterCard, Delta/Connect or Switch. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

In order to prevent credit card fraud we will only deliver to the credit card billing address. We will post a hard copy of your invoice to you credit card billing address. All prices quoted on our Web Site include VAT.

Availability

All items are subject to availability. We can only guarantee availability whilst stocks are available. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control.

Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.

Delivery

Delivery is to mainland UK only. We do not make overseas deliveries. We offer a free delivery within our local area of Sussex and South Surrey (All RH and BN postcodes). We also offer the option of a free collection service from either Haywards Heath (Mid Sussex) or Southwick (Brighton), please see ‘COLLECTIONS’, below, for more details.

Delivery charges outside these postcodes to mainland UK can vary depending on appliance type and size but as a guide we charge £70 for a single item* and a further £20.00 for each additional item*. The exact charge will be shown during your checkout process BEFORE we direct you to our payment screen.

We aim to despatch all orders as soon as possible and will contact you to arrange delivery. As we carry our most popular products in stock, we aim to offer fast delivery times. However, some items may be out of stock and the delivery time may extend beyond 7-14 days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

Please be aware that due to the bespoke nature of their products, some range cookers are built to order. Therefore, the delivery lead time for these items can be 4-5 weeks. If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.

Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information. If you order a larger appliance such as a Range cooker or American style fridge freezer one of our team will contact you to discuss accessibility. We may have to allocate further delivery staff. We will clarify and confirm any extra charges if necessary. Please note: We strongly recommend that you do not book fitters for your appliances until you have received and inspected your goods.

In order to prevent credit card fraud we will only deliver to the credit card billing address.

*Unless otherwise stated.

**Working days does not usually include Saturdays, Sundays or public holidays.

Collections

As a further option for our local customer we offer the facility to collect your purchased goods from one of our two showrooms. Please specify this option when ordering and we will contact you when stock is available for collection. In order to allow goods to be collected you must show our staff your hard copy receipt previously posted as well as the credit card used. As with a delivery we will ask you to fully inspect the goods and sign an acceptance form as such. We will not be liable for any transit related damage caused after the goods have left our property.

Damaged Goods, Order Discrepancies

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, you are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

PLEASE DO NOT FIT OR USE ITEMS THAT HAVE BEEN DAMAGED. THIS WILL BE CONSTRUED AS ACCEPTANCE AND THEY WILL BE NON RETURNABLE.

Incorrect Goods or Quantities

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this within 7 days from receipt of goods.

Cancellations

If you cancel an order after the goods have been delivered, you will be charged the cost of collecting the items including labour and fuel. This cost will be deducted from any refund that is due to you. You may return the items at your own expense.

You have the right to cancel your order at any time before goods are delivered to you for any reason. In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. To request a return please email: returns@optimumsales.co.uk

When we receive the goods we will inspect them to ensure all packaging, manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we may refuse to accept or refund the goods or we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-saleable.

Please note, we are unable to take back items that are bespoke/built to order. We will reimburse any amounts you have paid to us within 30 days having deducted any return, repackaging or retrieval costs.

If you place an order with us for an appliance we don't normally have stock holding of and we are storing the appliance for you due to you not wishing to take delivery due to building work etc, we would have to charge a restocking fee of 25% of the purchase price if you decide to cancel the order after 14 days of us receiving the appliance in to store.

Faulty Goods

If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages please contact us at returns@optimumsales.co.uk at your earliest convenience. We shall then arrange for an approved engineer to visit you free of charge and offer you the following options:

• Repair - if repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
• Replacement - we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time). This option is at the discretion of ourselves and/or the manufacturer.
• A Full Refund - providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.

Please note, any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.

If your item becomes faulty after having been fitted for more than 28 days, please let us know so that we can contact the Manufacturer on your behalf to arrange a service call, if within the period this is part of the manufacturer's guarantee.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return or retrieval costs if applicable.

Customer Information

If you have any queries or require further information regarding our products or your purchase, please email us or telephone on:

• 01444 451551 for Haywards Heath;
• 01273 871029 for Southwick;

and, we will be glad to assist you. Lines are open from 9am - 5pm from Monday to Friday and 9am - 4.30pm Saturday. Alternatively you can write to us at:

Optimum (a division of 71 Group Limited)
Unit H3, Burrell Road
Haywards Heath
West Sussex, RH16 1TW
sales@optimumsales.co.uk